Trust policy

Last update: 10/02/2026

The purpose of this privacy policy is to inform users of the Velum Auto Store website about how their personal data is collected, used, protected and stored.

We attach major importance to respecting your privacy and processing your data in compliance with the General Data Protection Regulation (GDPR).

1. Data controller

The person responsible for processing the data collected on the site is :

Velum Auto Store
📩 contact@velumautostore.com

2. Collected data

We may collect the following categories of data:

Information provided by the user

When placing an order or via forms :

• full name
• postal address
• email address
• phone number
• billing information
• delivery information

Automatically collected data

When browsing the site :

• IP address
• device type
• browser
• pages viewed
• visiting time
• user path

This data is collected via cookies and analysis tools.

3. Purpose of collection

The data is used for :

• process and dispatch orders
• provide after-sales service
• respond to customer requests
• improve the user experience
• compile visitor statistics
• prevent fraud
• meet our legal and accounting obligations

4. Legal basis for processing

Treatment is based on :

• performance of the sales contract
• compliance with legal obligations
• the company’s legitimate interests
• user consent (marketing cookies)

5. Data recipients

Data may be transmitted to service providers required for the operation of the service, in particular :

• payment solutions
• delivery services
• site hosting
• audience analysis tools
• emailing services

These partners are required to guarantee the confidentiality and security of information.

6. Shelf life

Data is kept for as long as necessary:

• order management: legal accounting obligations
• customer requests: processing time
• marketing: until consent is withdrawn

7. Data security

Velum Auto Store implements all technical and organizational measures necessary to protect personal data against :

• unauthorized access
• disclosure
• modification
• the loss

8. User rights

In accordance with the RGPD, you have the following rights:

• right of access
• right of rectification
• right of deletion
• right of objection
• right to restrict processing
• right to portability

To exercise these rights, please contact:
📩 contact@velumautostore.com

An answer will be given within one month.

9. Cookies

The site uses cookies to :

• ensure smooth operation
• measure audience
• improve performance
• offer suitable content

You can modify your preferences via the cookie management banner on the site.

10. Claims

If you feel that your rights have not been respected, you can lodge a complaint with the competent data protection authority.

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